SHIPPING & RETURNS

SHIPPING POLICY

​We ship worldwide and you will be given multiple quotes from various couriers for you to choose from at the time of shipping.

 

All instruments are shipped and protected using the finest Hiscox hard/flight cases, then wrapped and boxed.

As guitars are built to your specifications we do not accept returns. Through the build process we will provide you with as much media as you can handle and be in full communication, ensuring you get the guitar you wish for.

 

We cannot be held responsible for errors from shipping companies, everything shipped will be tracked, recorded and all proof will be forwarded. Including images at the time of shipping to show the level of protection that has gone into all packaging to ensure your instrument arrives in perfect condition.

 

 

In the unlikely situation some idiot damages anything during the shipping process, this will be the responsibility of the shipping company. We therefore urge all customers to take the insurance couriers offer at the time of shipping to the correct value of the instrument, to ensure you are covered. 

© 2018 by SMP Guitars. 

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